top of page

Raby Nominated For Prestigious VisitEngland ‘Welcome’ Accolade

Raby Castle has been nominated for the prestigious VisitEngland ‘Welcome’ Accolade after its staff scored 100% in a recent assessment.

Staff across visitor services, catering and retail as well as tour guides and volunteers within the castle were awarded marks out of five for customer care, efficiency and knowledge during an annual VisitEngland Visitor Attraction Quality Scheme assessment.

The team achieved the highest possible score and were praised for their excellent levels of customer service, their professional and warm approach, as well as overall appearance.

VisitEngland’s Accolades are designed to celebrate excellence within the visitor attraction sector and showcase those businesses that go the extra mile to provide a high-quality day out.

Alan McKerchar, general manager at Raby Castle said: “Our people are what makes a visit to Raby such a special experience. They are everything to us and I’d like to say a huge thank you to them all for achieving such an incredible result and securing this nomination. To be awarded 100% is no mean feat and is a testament to their hard work, enthusiasm and commitment to providing our visitors such a memorable experience.”

Raby Castle has also retained the VisitEngland accreditation of a quality attraction with a score of 92% – an increase on Raby’s previous score, demonstrating the attraction’s ongoing commitment to continually enhance the visitor experience.

“To have improved our overall score whilst some of the attraction is in temporary facilities during the significant development we are currently undertaking, is something to be really proud of.

“If we can achieve such a great result at this time, I can’t wait to see Raby’s score when The Rising is complete, when we hope to attract new visitors to the area and create outstanding recreation for the local community,” added Alan.

Introduced in 2014, the accolades are available to VisitEngland’s Visitor Attraction Quality Scheme participants across a wide range of tourism experiences in England from museums and galleries, farm attractions, historic houses and gardens to churches, cathedrals and country parks.

Winners of the ‘Welcome’ Visitor Attraction Accolade will be announced later in the year.

For further information, and to book tickets to Raby, visit:


Other Business News

Business Durham

Catch up with the latest regional business news

Add Your News

At Business Durham, we believe that sharing positive news stories about successful businesses in County Durham is important for fostering a supportive and thriving business community. We want to encourage business owners to send us their success stories so that we can share them on our website and celebrate their achievements. We are committed to promoting the county as a great place to do business and providing a platform for businesses to showcase their successes.

Contact us today to share your story!