Privacy Policy

Privacy Notice

Durham County Council
Regeneration and Local Services
Business Durham Team

1. Who we are and what we do

Durham County Council

Business Durham

For the purposes of Data Protection, Durham County Council is the Data Controller for your information.

What we do 

Business Durham engage with the business community across County Durham.   This means we respond to enquiries for business support as well as proactively engage with businesses through organised events. We use personal information to respond to requests for business support and to monitor attendance at events.

Business Durham also organises and delivers a wide range of business events, including enterprise awareness activities with school groups, postgraduates and pre-start organisations.  

2. What type of personal information do we collect and how do we collect it?

We collect the following personal information about you:

  • Name
  • Contact details relating to your company or organisation, including email and phone contacts
  • Job title
  • Organisation and Address
How You collect Personal Information

We collect the above personal information from you in the following ways:

  • Online enquiry form
  • Telephone enquiry
  • Email
  • Face to face meetings
  • Business cards
  • Online & in person, registration
3. What is our power to obtain and use the personal data?

When we collect and use your personal information we rely on one of the following;

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • Legitimate Interests – the processing is necessary for the purpose of legitimate interests
4. What is your personal information used for?

We collect and process information about you for the following purposes:

  • To provide a response to your enquiry
  • To continue to engage with you and your organisation to support your business
  • To statistically monitor performance of Business Durham
  • To manage events
5. Will your personal information be shared?

We do not share any personal information with any other organisations outside of Durham County Council without your expressed consent.

We may legally be required to disclose your details if required to by the police or for regulatory reasons. We will only ever share your data in other circumstances if we have your consent to do so.

6. How do we keep your personal information secure?

The security of your personal information is important to us.  This is why we follow a range of security policies and procedures to control and safeguard access to and use of your personal information.

  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
  • Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong
  • Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches)
7. How long will we keep your personal information?

After we deliver a service to you, we have to keep your information as a business record of what was delivered.  They type of service will determine how long we have to keep it.  Our corporate retention guidelines (LINK) show how long we keep it for different services.  

The retention period for this service is 3 years after the last known interaction with you.

8. Is your personal information processed outside the European Economic Community (EEC)?

We do process some of your information outside of the EEC, as event registrations are processed using Eventbrite, with Mailshots and mass communications being processed by MailChimp which are both based outside of the UK.

Where transferring to a country that has not be approved by the European Commission (EC) as providing adequate protection of individuals’ rights, one or more of the following safeguards may be relied upon:

  • use of EC approved contractual terms to protect individuals’ rights
  • transfers to US companies that are members of the EU-US Privacy Shield and have agreed to protect individuals’ rights
  • companies that have EC approved internal rules to protect individuals’ rights.
9. Marketing (if applicable)

Here at DCC we take your privacy seriously and will only use your personal information to deliver our service and to provide products and services you have requested from us. 

At no time will your information be passed to organisations external to us and our partners for marketing or sales purposes or for any commercial use without your prior express consent.

However, from time to time we may like to contact you with details of other services or information we provide.   In these cases we will ask you for your consent.

10. What are your Information Rights?

Your Information Rights are set out in the law. Subject to some legal exceptions, you have the right to:

  • to have any inaccuracies corrected;
  • to have your personal data erased;
  • to place a restriction on our processing of your data;
  • to object to processing; and
  • to request your data to be ported (data portability).

If you wish to exercise your information rights, please contact the Data Protection Officer at or alternatively write to DPO, Room 143-148, Floor 4, County Hall, Durham County Council, DH1 5UF

You also have the right to request a copy of the personal information council holds about you. To do this, please use this link [insert link to SAR link] 

To learn more about these rights please see the ICO website. If something goes wrong with your personal information, or you have questions about how we use it, please contact the Data Protection Officer at

If we have not been able to deal with your complaint, you can also contact the  Information Commissioner’s Office Information Commissioner’s Office Wycliffe House Water Lane Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 Fax: 01625 524 510

How We use Cookies

We do not use cookies on this website for the collection of personal data, however temporary cookies are used by the website statistics package to log you into the system. Cookies may also be used to track how you use the site to target ads to you on other websites. If you have any queries about this please contact us for help and advice. If you would like to know more about cookies and how to deal with them please visit

This policy applies to the Business Durham website but not to sites to which we provide links.