Northumbrian Water achieves world first for customer service excellence

Image Source: Northumbrian Water

Northumbrian Water has become the first water company in the world to achieve a prestigious certification for its outstanding service to customers across the North East. 

The company has been officially awarded the Service Excellence Kitemark™ by the British Standards Institution (BSI), which recognises organisations that consistently put customers at the heart of everything they do. 

The independent assessment looked at how the company listens to customers, resolves problems and continually improves its services based on customer feedback.  

Read more